Work with Our Management Experts

• Our hybrid pricing strategy blends the best of both worlds, combining a consistent flat fee with a percentage of the rent collected. This ensures that property owners with both high-end and low-end properties are billed fairly and transparently. Unlike flat fee models that might not provide incentive for maximizing rent or percentage-only models that might inadvertently favor lower-end properties, our approach strives for balance and fairness.
• Hybrid pricing is a strategic approach that fosters strong partnerships with Real Estate Investors. The flat fee component ensures our operational sustainability, allowing us to provide consistent services. Meanwhile, the percentage-based component serves as an incentive for us to actively enhance your Return on Investment (ROI) while minimizing your expenses. 
• This unique pricing structure creates a win-win situation where both you and we profit, and it encourages the expansion of your investment portfolio. A higher ROI enables you to venture into additional properties, a move that benefits both parties.
• This approach aligns with our core mission of "collaborating with Real Estate investors for mutual growth." Furthermore, as you bring more properties into our partnership, it empowers us to fulfill our deep-seated passion for "positively impacting lives through service and contribution." This is realized through our dedication to providing secure, high-quality housing and elevated living standards for deserving residents. Together, we create a win-win scenario where success is shared, and our shared vision of improving lives and communities is realized.

We truly believe in the premium services we provide. By refraining from offering discounts, we emphasize the quality and consistency of our services. It's a testament that we believe our original pricing reflects the true value of our service, and we're committed to offering top-notch services without compromise.

Our clients and their properties reflect our brand. By being selective, we ensure that we manage properties that align with our standards of quality and service. It's not just about growing our portfolio; it's about building a reputation for managing well-maintained properties and supporting responsible landlords.

Our membership with institutions like National Association of Residential Property Managers  (NARPM) and MassLandlords, Inc. speaks to our commitment to remain updated with industry standards, engage in continued learning, and network with professionals to provide top-tier services.

With over 16 years in the field, we have encountered numerous situations and learned from each one. This deep well of experience equips us to handle any scenario efficiently, making property management smooth and hassle-free for our clients.

Specialization often leads to mastery. By focusing solely on property management and not spreading ourselves thin with real estate sales, we ensure that our expertise and resources are laser-focused on providing unparalleled property management services.

Our high retention rate is a clear indicator of client satisfaction. It showcases the trust and confidence our clients place in our services, and our ability to meet, if not exceed, their expectations consistently.

More than just a tool to attract quality tenants, our resident package signifies our commitment to tenant well-being. Happy tenants often equate to fewer issues, longer lease durations, and, consequently, consistent rental income for our property owners.

Ensuring a seamless transition between tenants is critical for maintaining the property’s value and ensuring sustained rental income. Our move-out procedure is designed to be comprehensive:

• Move-out Inspection: Upon the tenant’s exit, we conduct an exhaustive inspection, documenting the property's condition with colored photographs. This visual record provides a clear before-and-after comparison for future tenant move-ins.
• Damages and Repair: Damages that exceed normal wear and tear are meticulously itemized. Property owners are thus safeguarded from bearing undue costs, as the responsibility is rightfully placed on the departing tenant. By immediately addressing and fixing any damages, we ensure that the property is always in rent-ready condition, minimizing potential vacancy duration.

Finding the right tenant is the cornerstone of hassle-free property management, and our approach is both systematic and expansive:

• Marketing Outreach: Our marketing strategies are broad-based, covering a diverse range of platforms to ensure maximum visibility. By placing property listings on widely-used platforms, from Zillow to Facebook Marketplace, we tap into varied tenant demographics.
• Rapid Listing: We recognize that time is of the essence. Therefore, as soon as a unit is ready, we ensure its listing goes live within 48 hours, keeping vacancies minimal.
• Tenant Screening: Our tenant screening is rigorous, evaluating credit histories, rental records, employment verifications, and personal references. This comprehensive vetting ensures only responsible and reliable tenants are considered.

Our 5-star Google rating isn't just a badge of honor; it's a reflection of our consistent service quality, responsiveness, and the trust that clients and tenants place in us.

Beyond mere screening, our tenant selection is a thoughtful process:

• Evaluation: Instead of adopting a linear first-come-first-serve approach, we assess all applications and pick the high quality resident.
• Quality over Speed: While filling vacancies promptly is crucial, we believe in prioritizing the quality of the tenant. By ensuring that we place the best possible tenant in a property, we aim to reduce potential issues, ensuring longer lease terms and consistent care of the property.

Financial transparency and timeliness form the backbone of our fiduciary responsibilities to property owners:

• Settlement Process: While electronic payments have hastened transaction times, they still require a settling period. We use Buildium software to efficiently track these payments, ensuring accuracy.
• Consistent Payment Cycle: Regardless of minor delays from tenants, we commit to ensuring property owners receive their dues by the 15th of each month. This reliability helps owners in their financial planning and underscores our commitment to steady cash flow.
• Detailed Financial Reporting: Along with timely payments, owners receive comprehensive monthly statements, outlining both the rental income and any property-related expenses. This clarity ensures owners are always apprised of their property's financial health. Moreover, the end-of-year statement simplifies tax filing and annual financial assessments.

In the complex realm of property management, effective communication is vital. With a single dedicated contact familiar with every nuance of your property, you're assured of efficient communication, timely updates, and swift problem resolution.

For every new account signed, UPM will donate $50.00 to Greater Springfield Habitat for Humanity